Privacy Policy

1. Introduction

Welcome to Towerof.London. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website. We are committed to protecting your privacy and ensuring transparency about our data practices.

Important: Towerof.London is an independent visitor information website. We are not affiliated with Historic Royal Palaces (HRP), the Tower of London, or any official entity managing the historic site.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Contact Form Submissions: Name, email address, and message content when you contact us through our website
• Newsletter Signups: Email address and preferences if you opt in to receive updates
• Community Tips: Any visitor tips, reviews, or recommendations you choose to submit
• Planning Tool Data: Visit preferences and planning information you input to receive personalized recommendations

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Analytics Data: Page views, time spent on pages, referral sources, device type, and browser information
• Technical Data: IP address, operating system, and general location (country/city level)
• Cookies: Small text files stored on your device to improve site functionality and user experience

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to Inquiries: To answer your questions and provide visitor information
• Improve User Experience: To analyze site usage and enhance our content and features
• Send Updates: To send newsletter emails about Tower of London visitor information (only if you opted in)
• Personalized Recommendations: To generate customized visit plans based on your preferences
• Maintain Security: To detect and prevent fraud, abuse, or technical issues
• Comply with Legal Obligations: To meet legal requirements and respond to lawful requests

We will never sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality (cannot be disabled)
• Analytics Cookies: Help us understand visitor behavior and improve our content
• Preference Cookies: Remember your settings and personalization choices

You can control cookies through your browser settings. However, disabling cookies may affect some site features.

5. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• Secure Storage: Data is stored on secure servers with encryption
• Access Controls: Only authorized personnel have access to personal data
• Regular Updates: We maintain up-to-date security practices and software
• Data Retention: We retain personal data only as long as necessary for the purposes outlined in this policy

While we strive to protect your information, no internet transmission is 100% secure. We cannot guarantee absolute security.

6. Third-Party Services

We may use third-party services to help operate our website, including:

• Analytics Providers: To understand site usage and visitor behavior
• Hosting Services: To store and serve website content
• Email Services: To send communications (if you opted in)

These third parties have their own privacy policies and are required to protect your information. We do not share personal information with third parties for their marketing purposes.

7. Your Data Protection Rights (GDPR)

If you are located in the UK or European Union, you have certain data protection rights under GDPR:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the details provided below.

8. How to Opt Out

• Marketing Emails: Click the "unsubscribe" link at the bottom of any email or contact us directly
• Analytics Cookies: Adjust your browser settings to block or delete cookies
• Data Deletion: Email us to request complete removal of your personal information

9. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will be revised accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have privacy concerns, please contact us: